The Terms and Conditions apply when you, as a customer, purchase from us at www.stringfurniture.com. To make a purchase, you need to accept these terms and conditions and consent to String Furniture AB processing and storing your personal data. By completing the purchase, you agree to our terms and conditions.


Purchase Agreement

A purchase agreement is reached between you as a customer (consumer) and String Furniture AB (business owner) when you have completed a purchase and an order confirmation is sent to the specified email address. The order confirmation means that we have approved the purchase and that a binding purchase agreement has been drawn up. The order is subject to payment obligations.

To place an order at www.stringfurniture.com, you must be at least 18 years old. If you have any questions or need help ordering, you are always welcome to contact our customer service by email: info@stringfurniture.com or phone: +46 (0)40–18 70 01.


Prices

All prices are quoted in Swedish kronor including Swedish VAT (25%) for private individuals. For purchases of less than SEK 1,000, there is a shipping charge of SEK 49 for delivery to a retailer and SEK 99 for home delivery.


Payment

When you place an order on our website, you can choose to pay by card (Visa/Mastercard) and invoice (30 days), instalment or direct payment via Klarna. When paying through Klarna, we refer to their terms of purchase, which you can find here. If you need to get in touch with Klarna, please contact their customer service; the link to Klarna's customer service can be found here.


Delivery Times

Once your order is placed and confirmed, you will receive an order confirmation sent to the email address provided. Your order will normally be dispatched within 1–4 working days.

We reserve the right to possible delays in production from suppliers or delays from shipping companies. These are circumstances beyond our control. However, we always strive to ensure that you as a customer receive your goods as soon as possible.


Right of Withdrawal

According to the Swedish Act (2005:59) on Distance Contracts and Off-Premise Contracts, as a consumer you have the right to cancel your purchase within 14 days of receiving your goods. The right of withdrawal applies only to private individuals, not businesses.

At the time of delivery, you as a customer may of course inspect the product to determine its condition and function. For the right of withdrawal to apply, the product must be returned in its original, undamaged packaging, together with the packaging in which it arrived. The product must not have been used or assembled. It is therefore important that you open your package carefully so as not to damage the original packaging or the product, otherwise the right of withdrawal does not apply. If you wish to exercise your right of withdrawal, please contact our customer service to arrange a return.


Returns

We offer free returns.

For a return to be accepted, your product must still be covered by the right of withdrawal in accordance with our terms and conditions of purchase. If you wish to return a product, please contact our customer service.

For the return of smaller parcels, we will send you a prepaid return slip by email with instructions on how to proceed. Pack your return to protect the item and its original packaging. Print out the return slip and attach it to the outside of the parcel. You can then return the consignment to the DB Schenker agent of your choice.

For the return of medium to larger parcels, we will send you a prepaid return slip by email with instructions on how to proceed. Pack your return to protect the item and its original packaging. Print out the return slip and attach it to the outside of the parcel. We then ask you to contact DB Schenker Customer Service by phone to book your pick-up. Link to DB Schenker Customer Service can be found here. Under the heading "Call", select the option “Are you a sender and want to book a pick-up?” and enter your postcode. Click on "Show Branch" to obtain the DB Schenker Customer Service telephone number for your district. You are then responsible for ensuring that the address is staffed for collection, in accordance with the booked time.

The product remains in the customer's possession until we receive the return, therefore it is important that the product is not damaged in transit. Therefore, pack your package carefully. The customer is liable for any damage during transport when the product is returned to us.

If you have any questions regarding your right of withdrawal or return, you are always welcome to contact our customer service. You can reach us by email: info@stringfurniture.com or phone: 040–18 70 01.


Refunds

In the case of cancellation, we will refund the amount you paid for the product, minus any deductions. Please note that it may take up to 14 days from the day you return your product until the refund is processed. String Furniture reserves the right to withhold a refund until we have received the product or you have been able to prove that the product has been returned to us. Refunds are made via the same payment option used at the time of purchase, unless otherwise agreed.

If, after we have received the product back, it appears that it has depreciated in value because you have used or handled it to a greater extent than necessary to determine the product’s characteristics and function, we are entitled to deduct this from the amount of the refund.

If you have used the invoice or instalment payment option through Klarna, it is important that you pause the invoice or instalment payment by reporting the return in Klarna to avoid any reminder fees. The amount will be refunded once we have received and registered the return to our warehouse.


Shipping & Delivery

Free shipping applies to purchases over SEK 1,000, otherwise there is an additional shipping charge of SEK 49 for delivery to a retailer and SEK 99 for home delivery.

All deliveries from our warehouse are made by DB Schenker. The shipping methods offered vary depending on how bulky your order is. Larger items may be delivered on pallets. The route to the delivery address must be passable and accessible. Delivery time with DB Schenker is between 1–3 days, depending on the distance.

Smaller packages (max weight: 20 kg/package, max length/package: 1.8 m and length + circumference: 3.0 m) can be delivered to retailers using the DB Schenker Parcel Delivery service. Notifications from DB Schenker are usually sent by text message. Don't forget to bring your ID to your retailer to collect your parcel.

Small to medium sized parcels (max weight: 30 kg/package and max 99 kg/shipping, max length/package: 2.0 m and length + circumference: 3.0 m) can be delivered to your home address using the DB Schenker Parcel Home Delivery service. Deliveries take place on weekdays between 08:00–17:00 with notification and receipt. Notifications from DB Schenker are usually sent by text message.

Larger consignments are delivered on pallets with the DB Schenker Freight Home Delivery service to your home address (property line/sidewalk). Bringing in goods is not included in the service. Deliveries take place on weekdays between 08:00–17:00 with notification and receipt. Notifications from DB Schenker are usually sent by text message.

Small items, such as hardware that can be sent in envelopes, are sent with PostNord (standard letter) with a shipping charge of SEK 29.


Change of Delivery Address

You can update your delivery address up until your order has been processed by our warehouse. If you need to update the delivery address for your order, please contact our customer service immediately after completing your purchase. After the shipment has left our warehouse, we are unable to update the delivery address for your order.


Unclaimed Parcel and Receipt of Delivery

As a customer, you are responsible for ensuring that there is a recipient who can sign for the delivery at the agreed delivery time. If you are not present to receive the delivery, we will incur costs for which we reserve the right to charge you. For example, if you, as a customer, have not collected your consignment from the collection point despite reminders, have not been available to receive the delivery or could not be reached at the telephone number provided, have supplied incorrect name, address or contact details, or if you refused to receive the delivery.

Please note that your parcel will only be in the post office for 14 days before it is sent back to our warehouse. If your product is not covered by the right of withdrawal and is not approved for return by us, we will contact you for a new delivery attempt of your product.


Transport Damage

We are liable for any damage incurred during transport or delivery to you as the customer. When you receive your delivery, it is your responsibility as a customer to check whether the package is damaged before you sign the delivery note. Always check your shipment carefully at the time of delivery. Inspect the outer and inner packaging and cartons or other packaging in which the products arrived. If the package or your product is damaged, this must be recorded directly on the delivery note before signing and documented with photos and text.

If you have received a delivery that in some way has damage to the packaging or to the product, it is important that you document this immediately with text and photos.

Photograph the Following:

1. Outer and inner packaging

2. Accompanying transport document from the carrier

3. The product you received and any visible shipping damage to the product.

Please describe your case and send the photos by email to our customer service at info@stringfurniture.com within 24 hours of receiving the product. Please also include your order number, name, contact details and the item in question. This helps us to handle your request faster.

Keep the original packaging in which the product arrived. The product may not be used until further notice.


Claims

In accordance with the Consumer Sales Act (1990:932), you as a customer have the right to complain about manufacturing defects (hidden defects) within three (3) years from the date you received the product. The right to complain applies to original defects, not to defects caused by negligent use, handling errors, wear and tear or failure to follow care instructions.

Complaints about a visible defect need to be made immediately upon discovery of the defect or within a reasonable time. Within two (2) months from the date of delivery is always considered to be within a reasonable time. String Furniture is not responsible for product defects resulting from negligent handling or failure to follow care instructions. Packaging must be saved and documented.

If you wish to make a complaint about a product, please contact our customer service. To facilitate the handling of your case, please send us the receipt/order number, your name and contact details, the item in question, photos of the defect and a brief description by email to: info@stringfurniture.com.

Many of our products consist of several components and parts. In the event of an approved complaint, the defective component or part will be replaced with a new component or part in the first instance.


Warranty

We offer a 2-year warranty on all products, except fixed work desks, height-adjustable work desks and height-adjustable conference tables, which are all covered by a 5-year warranty. Contact us to find out more about the warranty for your particular items.


Natural Materials

Many of the products we sell are made from natural materials such as wood, metal, cork, glass and more. Natural materials often vary in appearance, size and structure from product to product, which is to be expected. This includes, among other things, knots, grains, colour variations, structural differences, etc. These natural variations do not normally constitute valid grounds for a complaint.

In order for natural materials to maintain their high quality over time, the care instructions provided on our website should be followed. String Furniture reserves the right to refuse a claim in the event of damage and wear resulting from failure to follow these guidelines.


Cancelling a Purchase

If you wish to cancel an already completed purchase, we will of course help you cancel your purchase to the extent that we can. This should be done as soon as possible after the order is placed to ensure that we have not yet processed your order.

Delivery times can vary and are based on how busy our suppliers are in their factories at any given time. The fact that the delivery has taken longer than estimated is generally not an acceptable reason to cancel a purchase.


Force Majeure

We will always do everything in our power to ensure that you, the customer, receive your product. However, String Furniture cannot accept liability for delays caused by extraordinary events or circumstances beyond our control that we could not reasonably foresee or overcome without financial loss. This includes, but is not limited to, natural disasters, strikes, wars, riots, blockades, intervention by public authorities, fires, explosions, boycotts and other force majeure-like circumstances affecting delays by suppliers and/or delivery.